Contact Us – We’re Here to Help
At 1 Lottery, we believe in fast, transparent, and helpful communication. Whether you’re facing login issues, withdrawal delays, or general questions about how the lottery system works, our support team is ready to assist you around the clock.
You can reach us through multiple channels including live chat, email, and dedicated help lines. No matter the issue, we guarantee professional and timely resolution.
Ways to Reach Our Support Team
- Live Chat: Available 24/7 across all pages. Click the chat icon on the bottom right of your screen.
- Email: support@1lottery.com – For detailed queries and document submissions.
- WhatsApp: Message us at +91-9876543210 for quick support via mobile.
- Telegram: Join our public help group and ask fellow players or official moderators.
Most Common Support Topics
Our team handles a wide range of player concerns every day. The most frequent support topics include:
- Login and OTP issues
- Unverified mobile number or email
- Wallet balance not updating
- Withdrawals pending or delayed
- Incorrect result display or missing ticket
- Promo code not applying
- Account restrictions or suspicious activity
Whatever your issue is, we take it seriously and aim to resolve it within 15–30 minutes.
Before You Contact Us
To help us assist you faster, please ensure you have the following ready:
- Your registered mobile number or email
- Screenshot of the issue (if applicable)
- Your ticket ID or transaction ID (for withdrawal/payment issues)
This ensures faster validation and solution processing.
Our Commitment to You
We are not just a lottery platform — we are a community. Our goal is to build a platform where users feel safe, valued, and confident in every action they take. Your feedback and queries help us improve daily.
All support agents are trained to handle both technical and general inquiries with professionalism and care.
Offline Support (If Internet Is Down)
While we primarily operate digitally, users with unstable connections may call or SMS us at our support line: +91-7894561230. This is especially useful if you’re unable to access your dashboard due to network outages or verification errors.
Escalations & Feedback
If your issue is unresolved or you’re unsatisfied with the initial response, you may escalate your concern to feedback@1lottery.com with the subject line “Support Escalation – [Your Issue]”. Senior support agents will review the case and respond within 12 hours.
We also welcome suggestions for improvement and feature requests. Many of our best features were implemented because users took the time to share their thoughts.